ear Customer,

The location of this label on Ecopostural treatment tables may vary depending on the date of manufacture and purchase.

On more recently purchased tables, you can find the label on the upper frame of the table, specifically on the inner side of one of the two side bars (see diagram below).

On older tables, the label is located on the lower frame of the table, also on the inner side of one of the two side bars (see diagram below).

Please send photos of these labels to postventa@ecopostural.com, along with your phone number and a detailed explanation of the issue with your product. You may also send photos and videos of the problem to help us better understand the situation and provide you with the best solution.

IMPORTANT: The CE labels on the treatment tables are NOT the ones attached to the table’s motor.

Best regards.

If you know the reference number of the item you are interested in, you can type it directly into the search bar at the top of any page.

You can also enter keywords, such as “paper roll holder” or “adjustable aluminum folding table”, and the search engine will display all related products.

To find a product with specific features, use the FIND YOUR PRODUCT filters available in each product category. These filters will help you select the items that best match your needs.

If you can’t find what you’re looking for, contact us, and we will try to assist you.

Let us know your requirements, and we will inform you about the available options and prices.

Additionally, as Ecopostural is a manufacturer, we can adapt our products to your needs.

The prices on the website include VAT and shipping costs for the mainland.

Ecopostural products come with a 3-year warranty (two years of legal warranty plus one year of commercial warranty).

The invoice issued by ECOPOSTURAL, S.L.U. serves as the warranty certificate, so you must keep it.

This warranty covers any manufacturing defects.

Defects or deterioration caused by improper unpacking (e.g., cuts from a knife), misuse (e.g., impacts, incorrect cleaning), negligence, accidental causes, or natural wear and tear (such as upholstery wear) are excluded from the warranty.

ECOPOSTURAL, S.L.U. is not responsible for any issues caused by the improper use of its products. The instructions for use and maintenance provided with the product must always be followed correctly.

If non-original parts are used or the product is modified, the manufacturer’s warranty will be voided. In this case, both the manufacturer’s instructions and the certificate of conformity lose their validity.

All warranty-related matters must be reported in writing to the after-sales service at postventa@ecopostural.com.

When your order leaves the factory, you will receive an email with the shipment details.

Through this email, you can track the shipment, check its status, and download the delivery receipt.

The transit time depends on the conditions of each transport agency and largely on the destination location.

When your order leaves the factory, you will receive an email with the shipment details. Through this email, you can track the shipment, check its status, and download the delivery receipt.

When placing your order, it is important to provide detailed delivery information and an accessible contact phone number so the transport agency can reach you.

The agency may schedule the delivery, but it does not commit to delivering and/or picking up at a specific time.

According to transportation law (L.O.T.T.), deliveries are considered “curbside”, meaning they are made at street level.

The carrier is not obligated to bring the goods inside the premises, even if they are at street level (such as ground-floor commercial spaces).

The products are delivered by a general transport agency, whose personnel are not affiliated with Ecopostural and are not authorized to handle the transported material.

Most of our products are delivered fully assembled, with only minor adjustments made to minimize their volume.

For stools, chairs, and some other products that are shipped unassembled, each item comes with simple assembly instructions, and if necessary, the required tools are also included.

You should always consult the user manual before handling any of our products.

Yes, you can check the number of packages and inspect the exterior of the packaging.

If any package is missing or there is visible external damage, you must note it on the delivery receipt.

In any case, we strongly recommend always writing “PENDING INSPECTION” on the receipt and taking a photo of the packaging if you notice any irregularity.

Once delivered, you must inspect the material within the next 24 hours and IMMEDIATELY NOTIFY Ecopostural of any issues.

The transport agency has insurance that covers any damage, whether by replacing the material, sending a replacement part, or providing the necessary solution for each case.

IF THE ESTABLISHED PROCEDURE IS NOT FOLLOWED, ANY RESULTING COSTS WILL BE CHARGED TO THE BUYER.

When you receive the material, we recommend always noting “PENDING INSPECTION” on the delivery receipt.

Once delivered, you must thoroughly inspect the material within the next 24 hours.

If you detect any anomaly, you must IMMEDIATELY NOTIFY Ecopostural of the issue.

It is essential to process the claim in writing and include visual documentation (photos or videos) that clearly show the damage.

Ecopostural will forward the claim to the corresponding transport agency to initiate the resolution process.

Transport agencies have insurance that covers any damage caused during shipping, whether by replacing the material, sending a replacement part, or taking the necessary measures for each case. However, this is only valid if the issue is reported within 24 hours of delivery.

It is very important to keep the packaging in case the material needs to be returned to the factory for repair or replacement.

IF THE ESTABLISHED PROCEDURE IS NOT FOLLOWED, ANY RESULTING EXPENSES WILL BE CHARGED TO THE BUYER.

The manufacturing process of our products is custom-made, giving each item a unique and fully personalized finish.

Therefore, cancellation, return, or refund of any Ecopostural product will not be accepted, as custom manufacturing is based on a specific choice of dimensions, color, etc.

First, check the product instructions to verify that you are following the correct process.

If the problem persists, visit our TECHNICAL INFORMATION section to see if you can find a solution in our videos and documents under the HELP and/or MAINTENANCE subsections.*

*You must be registered to access these resources.

If you are unable to resolve the issue, please contact us.

We will need you to identify your item using the sales invoice or by providing the PV reference number found on the CE label located at the base of the product structure.

It is also essential that you send us visual documentation (photos or videos) showing the problem to postventa@ecopostural.com.

Our technical department will provide you with the necessary assistance to resolve the issue.

Ecopostural offers a wide range of colors so you can choose the one that best suits your needs.

You can access our color catalog through “Gallery”.

Additionally, if you wish to modify the dimensions of a product, please contact your distributor or Ecopostural.

Furthermore, we offer the possibility to include your corporate logo on the synthetic leather of our products.

You can reach us via email at info@ecopostural.com or by calling +34 964 50 30 21.

To place an order through the website www.ecopostural.com, you must register by filling in all the required fields with your information.

When selecting a product, you will need to choose all its variations, including size, headrest type, and color.

Once all fields are confirmed, you can add the item to the shopping cart.

You can also first choose the products and add them to the cart as you go.

You will have the option to register when confirming the order.

After reviewing that the selected items are the ones you wish to purchase, confirm the order by completing the different steps indicated.

The prices displayed on this website are valid only for mainland Spain and include VAT and shipping costs.

For shipments to the Balearic Islands, a small additional charge applies.

If you want to know the exact total of your purchase, please check with Ecopostural beforehand.

In any case, we will notify you for confirmation before processing your order.

Ecopostural does not sell directly to the Canary Islands, Ceuta, Melilla, or outside Spanish territory.
Contact us, and we will provide you with the details of our distributors in your area, who will be happy to assist you.

– Advance payment (Bank deposit or transfer).

When placing the order, you will receive the total amount along with Ecopostural’s banking details to make the transfer or deposit. Please remember to include the order reference in the payment description and send us the payment receipt to speed up production.

Once the order is confirmed, the shipping speed will depend on the type of material and the receipt of payment.

Manufacturing will begin as soon as the payment is received in our account.

Depending on the items ordered, processing time in the factory is typically 4-5 business days.

These timeframes are approximate. If there is any change to the usual processing time, we will inform you immediately.

For orders with special modifications or large quantities, please contact us beforehand.

Most of our products have variants that you can choose from (dimensions / type of headrest / upholstery color). You will find the different options within the product page.

Some of these options come with an additional cost, which will be displayed when selecting them.

The carrier does not collect packaging. Additionally, it is important to keep it for a reasonable period to ensure that the product functions correctly.

Once the product has been checked, you can dispose of our packaging at designated collection points in your city, as all our packaging is 100% recyclable.

We do not offer this service, but please note that if your Ecopostural product has reached the end of its useful life, you can take it to a recycling center.

Contact the distributor who sold you the product or our after-sales service at postventa@ecopostural.com.

Ecopostural products are designed to function perfectly for a long time. However, it is advisable to follow some simple maintenance procedures to further extend their lifespan. For more information, please refer to the instruction manual.

To ensure optimal performance and extend the useful life of your Ecopostural treatment table, it is necessary to carry out simple maintenance procedures. Please refer to our technical information section and the instruction manual for guidance.

To extend the useful life of your Ecopostural product, it is necessary to consult our technical information section and the instruction manual.

Ecopostural products should be disposed of at a recycling center after their useful life.

Once there, nearly all materials are repurposed for countless uses.